Privacy Policy

Who we are

CareVoya ("we", "us", "our") provides private, ambulatory non-emergency medical transportation in Rockland County, Westchester County, New York and North Jersey. You can reach us at (845) 675-6789 or carevoyatrips@gmail.com.

Information we collect

When you request a ride or contact us, we may collect your:

• Name, phone number and email address
• Pickup address, destination and appointment date and time
• Details you choose to share about how much help you need on the trip
• Payment details needed to process prepaid private rides
• Basic technical information (such as your browser type) that our website host collects automatically

Please do not send us medical records, Social Security numbers, insurance identification numbers or other sensitive information through our website form. We'll ask for anything we need to verify coverage directly by phone.

How we use your information

• To confirm, schedule and provide your ride
• To quote and process payment for your trip
• To contact you about your booking or a change to it
• To check insurance or Medicaid transportation coverage where applicable
• To answer your questions and improve our service
• To meet our legal and record-keeping obligations

We do not sell your personal information, and we do not use your details for unrelated marketing.

Who we share it with

We share information only as needed to run your ride: with the driver assigned to you, with our payment processor for prepaid trips, with our website and form-hosting providers, and with an insurer, Medicaid transportation broker or facility when you've asked us to coordinate coverage or transport. We may also disclose information where the law requires it.

How long we keep it

We keep booking and payment records for as long as we need them to provide service and to meet legal and tax requirements. Form submissions remain in our secure inbox until we no longer need them.

Your choices

You can ask us to see, correct or delete the personal information we hold about you, subject to records we're legally required to keep. Email us at carevoyatrips@gmail.com or call (845) 675-6789.

Cookies

Our website uses only the basic cookies needed for it to work and to keep our contact form secure. We don't use advertising or tracking cookies.

Changes to this policy

If we change how we handle your information, we'll update this page and change the date at the top.